Understanding your invoice
Line items, pro-rata charges, due dates and what happens if an invoice is not paid.
An invoice should be boring and obvious. Here is what each part means.
The parts of an invoice
| Field | Meaning |
|---|---|
| Invoice number | Unique reference — quote it in any billing ticket |
| Issue date | When the invoice was generated |
| Due date | When payment must arrive |
| Line items | Each service or add-on, with the period it covers |
| Pro-rata lines | Partial-period charges when you change something mid-cycle |
| Subtotal / tax / total | The arithmetic, with tax shown separately where applicable |
| Status | Unpaid, Paid, Cancelled, Refunded |
Why some lines look odd
Pro-rata. If you upgrade a VPS halfway through a month, we credit the unused part of the old plan and charge the used part of the new one. The net is a small line item, not a full month of both. That is normal.
Annual plans. Yearly plans invoice once for twelve months and often cost less per month. Switching a monthly service to annual usually produces a pro-rata adjustment plus the annual charge.
Add-ons. Backups, extra IPs or storage attach to their parent service and renew on the same cycle.
Due dates and the dunning timeline
Invoice raised — email sent.
Due date passes unpaid — a reminder goes out.
Several days overdue — a second reminder, and the service may be flagged.
Sustained non-payment — the service is suspended (data preserved).
After a further grace period — the service may be terminated and data deleted.
Exact windows are set out in our Service Level Agreement and Terms. If you are going to be late, open a ticket before the due date — we would much rather work with you than suspend you.
Cancelling correctly
Cancelling a service stops future renewals. It does not automatically refund the current period. If you cancel a service you have already paid for, it stays active until the paid period ends unless you ask for immediate termination. See Cancelling a service.
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